Please be aware that all students must be able to read and understand this level of English, as this the standard delivered on our training programmes.
National Standards For Residential Care Settings 2016
Theme 1: Person-Centred Care and Support
Person-centred care and support places each resident at the centre of all that the service does. It provides the right support at the right time to enable residents to lead their lives in as fulfilling a way as possible. A Key principle of these standards is that residents in receipt of services are central in all aspects of planning, delivery and review of their care. The experience of person-centred services for those living in residential services involves a collaborative multidisciplinary partnership between all those involved in the delivery of care and support. Residents and their relatives, with the residents’ permission, are central to this partnership. Residents are actively involved in determining the services they receive and are empowered to exercise their human and individual rights including the right to be treated equally in the allocation of services and support, the right to refuse a service or some element of a service and the right to exit a particular service or be transferred to another service. Residents make their own choices, participate in the running of services and contribute to the life of the community, in accordance with their wishes. Residential services ensure that cultural difference is acknowledged and respected in the delivery of care for the residents. Residential services are cognizant of he capabilities of residents in reaching informed decisions, in addition to the service’s duty of care. When a resident has difficulty in communicating their wishes, the services provides the necessary support to help them. Where residents have difficulty in making informed decisions, there is an obligation on the residential services to work in close collabration with the resident and their advocate to try and ascertain the resident’s wishes. The use of formal and informal feedback mechanisms and independent advocacy services to gain the views of those living in residential services and their relatives will provide residential services with essential information about the service they provide and opportunities for improvement.